Help and Support

UNIT COMPATIBILITY

FishTec Contour Only Charts are compatible with:  Lowrance Elite HDI, Elite Chirp, Hook 2 Combo, Hook 2 Reveal (X units excluded) and Eagle Eye, HDS PRO, Live, Carbon, Gen 2, Gen 3 and Elite Ti / Ti2 / FS units.   

FishTec HD Charts, which contain imagery such as SideScan UltraHF Mosaics, are compatible with: Lowrance HDS PRO, Live, Carbon, Gen 2, Gen 3 and Elite Ti / Ti2 / FS and Simrad Go7 and Go9 units. 

USING YOUR CHART

Navigate to Using the Charts 

Visit our YouTube channel and search under “videos” for the name of the dam.

For technical issues or assistance for using the charts, please contact us or WhatsApp John on 082 558 2719 with your query.

CHART UPDATES

In the event that FishTec expands the coverage area of a FishTec chart you have previously purchased, updates may become available.

Please keep an eye on our website or Facebook page for news on chart updates, or contact us periodically to find out if there are any available updates for charts you own.

Updates require that you return your current card to FishTec, whereby the card will be updated to the most current version. T & C’s apply.

How to qualify for chart updates: 

Your chart card/s must be working normally. Cards that are corrupted in part or in full, damaged or blank cannot be updated.

You must have an active 12-month FishTec update subscription.

If your update subscription has expired, you may choose to either purchase a 12-month update renewal subscription OR another FishTec chart you may need to the value of R1150.00 or more to renew the subscription for an additional 12 months.

Any shipping costs to return your chart card to FishTec for updating and the return shipping to you, will be for your account (Please also refer to our Shipping and Delivery policy)

If you purchased your chart card through a private person (second-hand purchase) and did not register your chart with FishTec following the purchase, you may be required to provide FishTec with a copy of the original owner’s sales invoice OR their details. 

Please contact us to facilitate a chart update or for more information.

Chart not working

If you have read the instructions supplied in the chart box and those sent to you when making your chart purchase, and are still experiencing issues, please Contact Us.

Other Support

Should you require help with any other queries, please contact us with the details.

 

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When you buy 3 or more Fishing Charts!